Know Before Your Customers Do
An alarm nobody hears is the same as no alarm at all. Mercer Controls installs and programs alarm notification for water and wastewater systems across South and Central Texas — voice calls, text messages and email — so the right operator finds out the moment a pump fails or a tank runs low, not the next morning.
What Gets You Called
We wire and program the alarm points that actually matter at your sites:
- High and low tank or wet well level
- Pump failure, seal fail and high motor amps
- Loss of utility power, or generator running
- Chlorine residual out of range
- VFD or PLC fault
- Communication failure between sites
- Station intrusion or door open
- Well or booster not making pressure
How the Alarm Reaches You
- Voice phone call from an autodialer that works down your call list until somebody answers
- Text message to as many phones as you want on the list
- Email to operators, a supervisor, or a shared utility inbox
- Escalation and on-call rotation, so nights and weekends go to the right person
- Acknowledge from your phone and the system stops calling everyone else
Delivery runs over a phone line, your network, or cellular — whichever is reliable at that site.
A cellular router and a RACO Verbatim autodialer — two of the ways an alarm leaves the site.
Standalone Autodialer or SCADA-Based Alarming
You do not need a full SCADA system to get called.
- Standalone autodialer. A RACO Verbatim or similar unit wires straight to dry contacts in your existing panel and dials out on a phone line or cellular. It is the fastest, lowest-cost way to cover a station you already have.
- SCADA-based alarming. If you have SCADA, or want it, alarms come off the same system that shows you status and lets you start and stop pumps. See SCADA and Remote Monitoring.
Alarm Logs You Can Show
Every alarm and every callout is recorded: what tripped, when it tripped, who was contacted and when somebody acknowledged it. That history settles the argument when an operator says the station never called, and it is there when you need to show what happened and how fast you responded.
Built for Reliability and Support
We test every alarm point before we leave — trip the float, confirm the call. Whether we are adding an autodialer to a panel built in 1994 or programming callouts into a new SCADA system, it gets configured, tested and documented before we hand it over. And when you need to change the call list two years from now, you call the shop and we change it.
To add alarm notification to your system, contact us today.
📞 (361) 782-7168